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| Registered: January 22, 2016 | | Posts: 2 |
| | Posted: | | | | I have an HTC One m9 and was recently upgraded, since then I have not been able transfer anything from my PC, it connects and shows connected on my PC, PLEASE HELP, I've tried everything |
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| Registered: March 24, 2007 |  Posts: 240 |
| | Posted: | | | | Did you try a repair of the database on the PC? I've found that helped when I was having problems. | | | | Tom. |
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| Registered: October 28, 2007 |  Posts: 22 |
| | Posted: | | | | I have regularly transferred from PC to profiler on my android (Nexus 5x) with no issues both before and after the update. I dont do the other way around though. |
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| Registered: March 23, 2007 |  Posts: 10 |
| | Posted: | | | | Same here, Samsung S7 upgraded to 7.0 Nougat and I can't sync anymore.... App stops when trying. | | | | Equal Rights For Replicants. |
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| Registered: March 14, 2007 | Reputation:  |  Posts: 17,804 |
| | Posted: | | | | Confirmed here as well. Huawei P9 Plus, Android 7 Nougat and different Lenovo Tablets with Lollipop and Kitkat. Snyc stops after some Minutes, after a while PC indicates 0 connections to Profiler and the app stops working.Database repair didn't fix it and download from online collection not possible as well...  | | | | Thorsten |
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| Registered: March 10, 2007 |  Posts: 4,282 |
| | Posted: | | | | Please try with 4.0 desktop, 4.0 Android and let me know the results. | | | | Invelos Software, Inc. Representative |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 17,804 |
| | Posted: | | | | Nope - sorry! No way - first attempt of sync after update of both applications (desktop and android) failed as well. App stops synchronizing after about 5% and disconnects from desktop profiler! After a 2nd sync attempt the mobile app reads the database and....nothing...it just stops working!
Just to make it clear: I had no issues on all my devices and operating systems (Kitkat, Lollipop, Nougat) before the latest updates. I suppose there must be a problem with the (my personal) database.
Ken: are you able to download my db for testing purposes? | | | | Thorsten |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Can you try this with a new database on the android app? | | | | Invelos Software, Inc. Representative |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | I tracked this down. It is the result of very large entries in the notes field. The same issue exists in prior Android versions. I've fixed for the next build. | | | | Invelos Software, Inc. Representative |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 17,804 |
| | Posted: | | | | Thanks a lot for this. FWIW: there was no problem with large entries in the notes field in previous versions. I'm eager to see the next build!  | | | | Thorsten |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | The notes had to be larger than 32,767 characters to be an issue. That existed since Android version 1.0. If there is a new issue that's causing the error on your machine, then it is not fixed. Please test the latest version when you can. | | | | Invelos Software, Inc. Representative |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 17,804 |
| | Posted: | | | | Tested on 2 different devices (phone/tablet) with latest releases of profiler (desktop/mobile):
sync works perfect now!
Thanks for resolving the issue! | | | | Thorsten |
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| Registered: March 23, 2007 | | Posts: 10 |
| | Posted: | | | | I realized that I was using a Beta version on my desktop, so I reinstalled the normal version and the database is syncing again with my androïd. So for me the beta doesn't sync with the Androïd app, regardless of the nougat update. But now, reading previous posts, tell me, should I try the new Beta version again? | | | | Equal Rights For Replicants. | | | | Last edited: by Replicant2 |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 17,804 |
| | Posted: | | | | Make a backup of your current data and give the latest Beta releases of desktop and mobile a try! | | | | Thorsten |
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| Registered: March 23, 2007 | | Posts: 10 |
| | Posted: | | | | Quoting kahless: Quote:
Make a backup of your current data and give the latest Beta releases of desktop and mobile a try! So I did, so I did. Great, it's working  latest beta release and latest (seems old though) android version .... Thx all  | | | | Equal Rights For Replicants. |
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| Registered: March 23, 2007 | | Posts: 10 |
| | Posted: | | | | Quoting Replicant2: Quote:
Quoting kahless:
Quote:
Make a backup of your current data and give the latest Beta releases of desktop and mobile a try!
So I did, so I did. Great, it's working latest beta release and latest (seems old though) android version .... Thx all But today it won't work again, putting me in the first situation again. Re-installed both, same. For now reverting to 3.9.1 wich work, the beta 4.0 looks great but I need my android version, so please update this one too, it's stuck since 2015? | | | | Equal Rights For Replicants. | | | | Last edited: by Replicant2 |
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